Customer Satisfaction! If you have an internet business, or any kind of business for that matter, then it is important for you to learn how to make your customers and clients happy. The first rule of doing this is to make them feel listened to and appreciated and the easiest way to do that is to use an email follow up every time you get a message from one of them.
Whether online or offline, you should try to obtain names, phone numbers, address and email addresses of all your customers. Why? So you can contact them, and just say thanks for your business. Offline a simple postcard can do an amazing job for your business. You have just claimed a customer for life in most cases, people love recognition......
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Sydney Harbour
Stuart Treadwell
Sydney At Night
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